Privacy Policy

Welcome to AIBotWA. This Privacy Policy explains how AIBotWA ("we", "our", or "us") collects, uses, stores, protects, and shares information when you use our website, applications, WhatsApp automation platform, chatbot services, customer communication tools, marketing tools, notification systems, and related services available through app.aibotwa.com.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.


1. Information We Collect

We may collect the following information:

  • Full Name
  • Email Address
  • Mobile Number
  • Business Name
  • Business Address
  • Website Information
  • Account Credentials
  • WhatsApp Business Information
  • Meta Business Information
  • Customer Contact Information uploaded by users
  • Message Templates
  • Message Logs and Delivery Reports
  • IP Address
  • Browser and Device Information
  • System Logs and Usage Analytics

2. WhatsApp and Meta Integration

AIBotWA integrates with Meta Platforms and WhatsApp Business Platform to provide messaging, chatbot automation, customer support, notifications, campaigns, and communication services.

When users connect their Meta or WhatsApp Business accounts, we may receive:

  • WhatsApp Business Account ID
  • Phone Number ID
  • Business Manager Information
  • Message Status Information
  • Webhook Events
  • Template Information
  • Account Permissions necessary to provide services

3. How We Use Information

We use information to:

  • Create and manage user accounts
  • Provide WhatsApp automation services
  • Operate AI chatbot services
  • Deliver transactional notifications
  • Process customer communications
  • Improve platform performance
  • Generate reports and analytics
  • Provide customer support
  • Monitor platform security
  • Detect abuse, spam, and fraud
  • Comply with legal obligations

4. Customer Data

Users may upload customer contact information into the platform. Users are solely responsible for ensuring that they have obtained all necessary permissions and consents before uploading customer information or sending communications through AIBotWA.

AIBotWA acts as a technology platform and processes customer data on behalf of its users.


5. Sharing of Information

We do not sell personal information.

Information may be shared only when necessary with:

  • Meta Platforms Inc.
  • WhatsApp Business Platform
  • Cloud Hosting Providers
  • Database Service Providers
  • Payment Processors
  • Security Providers
  • Analytics Providers
  • Government Authorities when legally required
  • Law Enforcement Agencies when legally required

6. Data Security

We implement commercially reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include:

  • Secure Authentication
  • Access Controls
  • Encrypted Communications
  • Server Monitoring
  • System Logging
  • Regular Security Updates

7. Data Retention

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and improve platform functionality.


8. Cookies and Analytics

AIBotWA may use cookies, session storage, analytics technologies, and similar tools to improve user experience, maintain login sessions, analyze usage trends, and improve platform performance.


9. User Rights

Users may have the right to:

  • Access their personal information
  • Update or correct information
  • Request deletion of information
  • Request export of information
  • Withdraw certain permissions where applicable

10. Data Deletion Requests

Users may request deletion of personal information associated with their account.

To request deletion, please send an email to:

support@aibotwa.com

Subject Line:

Data Deletion Request

Please include:

  • Full Name
  • Registered Email Address
  • Registered Mobile Number
  • Business Name (if applicable)
  • Connected WhatsApp Number

Verified deletion requests are generally processed within 30 days, subject to legal and operational requirements.


11. Third-Party Services

AIBotWA may integrate with third-party providers including Meta Platforms, WhatsApp Business Platform, cloud hosting providers, payment processors, and analytics providers.

Use of third-party services may also be governed by their respective privacy policies and terms.


12. Children's Privacy

AIBotWA is intended for business and professional use. Our services are not directed to children under the age of 13, and we do not knowingly collect information from children.


13. International Data Transfers

Information may be processed and stored in locations where our infrastructure providers operate. By using our services, users consent to the transfer and processing of information as necessary to provide services.


14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.

Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.


15. Contact Information

AIBotWA
Website: https://app.aibotwa.com
Email: support@aibotwa.com, 99serviceproviderr@gmail.com

For privacy-related questions, data access requests, or data deletion requests, please contact us at support@aibotwa.com. 99serviceproviderr@gmail.com